This morning at 7:35am PDT, some customers reported up to 33% packet loss. The issue was resolved within 18 minutes. The root cause was a Denial of Service attack against a customer. The offending system was removed from the network and the DoS stopped.
Our Network Engineers have identified the resources which were DoS'd and the technical issues which occurred. We will develop a plan to mitigate the risk of the same events happening again.
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